Braidio
Braidio assembles all the essential productivity elements including data, third-party apps, people, & collaboration into streamlined WorkStreams to unlock productivity for your entire organization. It allows connection and integration with many of the tools and services your business already uses, helping to bring everything, and everyone, together.
I worked on a variety of Braidio projects, from external integrations, to the backend API, the web app, and frontend mobile apps.
We then moved towards providing end-to-end consumer interaction tools for businesses, handling text, audio & video chat with customers or potential customers, with use-cases from onboarding, technical sales calls, to telehealth. Programmable video & RTC elements were brought together to provide an out of the box experience for businesses. We then layered on a chatbot component, allowing inbound messaging from Whatsapp, that is in the first instance handled by an intelligent chatbot (even providing for ecommerce transactions to be completed), but then can allow for agent interactions too where needed.
Ruby on Rails • React Native • Salesforce • API • Web • Heroku • Mobile • RTC • Whatsapp • Chatbots